Box Office & Administrative Coordinator

Job Opening

Box Office & Administrative Coordinator

  • Year-round, part-time position with increased hours from April through July
  • $15-17/hr

Position:

The Box Office & Administrative Coordinator is a unique position for someone who wears multiple hats easily and loves the little details in life. Juggling box office, general administration, and office management, you are hyper-organized, reliable, versatile, cool under pressure, enjoy problem-solving and customer interaction. The Box Office & Administrative Coordinator will work under the supervision of the Finance & Operations Manager and work closely with a core team of staff, board members, and volunteers.

This is a year-round, part-time position with increased hours from April through July + additional evening & weekend hours during the festival (July 4-14, 2019)

 

Responsibilities:

Administration & Office Management

  • General office management & maintenance, including answering phones and managing communications, correspondence, mail distribution, phone/internet, hardware/software systems, tech support, supplies, plants, cleaners, security, etc.
  • Oversee and manage the day-to-day operations of the computer system, including the regular back up of data.
  • Maintain and enhance functionality of the organization’s internal database
  • Liaise with tech support contractor to manage software/hardware equipment, applications, licenses and accounts, maintain a guide, and setup new employees
  • Investigate and recommend new equipment systems/solutions for a smoother running office environment (printer, phones, etc.)
  • Support with year-round communications to donors, i.e. thank-you cards, invitations
  • Support with tracking in-coming donations and donor information
  • Assist with creating, distributing, and collating the festival audience survey
  • Assist in the planning and delivery of fundraising events
  • Distribute festival promotional content and materials to community groups and organizations

 

Box Office Coordinator

  • Manage complete box office setup in Eventbrite ticketing platform, including building seating configurations on the online ticketing system.
  • Track event ticket requests, issue tickets, manage ticketing inquiries, refunds, etc.
  • Manage all ticket and merchandise sales, leading up to the festival and during the festival, provide sale reports and event audits, reporting sales, discounts, holds, complimentary tickets and vouchers, inventory
  • Develop relationships and maintain positive rapport with ticket vendors
  • Build and supervise box office and front-of-house personnel and volunteer crew, providing necessary training and information to ensure team is properly trained regarding policies and procedures.
  • Staff the box office, managing walk-up sales, will-call, patron inquiries.

 

Skills & Qualifications:

This is a unique opportunity to work in a bustling environment with a passionate, highly skilled, encouraging and proactive team who work hard and laugh together often. You are a great fit for this role if you possess the following attributes:

  • A desire to learn and grow
  • An aptitude for administration – well organized and with excellent attention to detail
  • Excellent communication skills, both oral and written
  • Courteous, enthusiastic, flexible, task oriented, and comfortable interacting with a variety of people in different situations
  • Ability to demonstrate professionalism, judgment and discretion in dealing with the general public
  • Excellent internet research skills & technological proficiency
  • Knowledge of Microsoft Word & Excel and comfortable learning to use new software
  • Excellent time management skills – able to multi-task, prioritize tasks and work to deadlines
  • Committed to working as a team member – able to take direction and to work independently at times
  • An interest in learning about arts administration and a passion for the arts
  • An interest in seeing the South Asian Canadian community thrive

 

Deadline to Submit: January 27, 2019

 

Submit resume & cover letter to:

Gillian Cofsky, Finance & Operations Manager

accounts(at)indiansummerfest(dot)ca